Refund policy

Returns

At Olio Design, we want you to be happy with your purchase.

Please choose carefully, as we do not offer refunds for change-of-mind purchases, whether purchased online or in-store.

If you change your mind, you may return your purchase within 7 days of purchase or delivery, provided the item is unused, in its original condition and packaging, and accompanied by proof of purchase.

Approved change-of-mind returns will be issued as store credit only. Refunds will not be provided for change-of-mind purchases.

Customers are responsible for any return shipping and handling costs, which are non-refundable for change-of-mind returns.

Gift vouchers cannot be returned for change of mind.

Faulty or Damaged Goods

If a product is faulty, damaged or does not meet the guarantees under the Consumer Guarantees Act 1993, we will provide the remedies required by New Zealand law. Depending on the circumstances, these may include repair, replacement or refund.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.